We Can Provide Estimates for Insurance Purposes

April 26th, 2012

We received this email from a customer this week (and yes, our customer was OK):


I was in a car accident, my car rolled over like 3-4 times and my ipad 2 was smashed, the display is in pieces and the case is broken too. I don’t believe to be repairable however my insurance wants an estimate either showing how much it would cost to repair or showing its not repairable… Hope you can help thanks.

We receive a number of similar requests on a fairly regular basis for people simply needing for cell phone repair estimates for insurance or buyer protection (on credit cards) reasons.

We are happy to provide written estimates and repair evaluations for these and other purposes.  The cost for the service is $20 and it can usually be done within 30 minutes.  If you know anyone that would be a referral source for us, please be sure to pass this on and let them know.

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If We Can’t Fix It, We Won’t!

April 12th, 2012

If you haven’t seen it, we updated our cover photo on both Facebook and Google+.  We felt the message (gotta love Disneyland’s Toon Town and Goofy) fit our philosophy regarding cell phone repair perfectly.


It is not uncommon for us to choose NOT to repair a cell phone.  In many cases, there are better, less costly options.  For some customers it may actually make more sense to upgrade or replace their device.  We also see issues that are better handled by the manufacturer.  If we know the phone is under warranty, we will recommend that option first.  Most important to us, if you bring in a phone in need of repair and we cannot repair it to a condition as good as or better than new, we simply will NOT work on it.

Every repaired cell phone that leaves our shop has to meet a very rigid quality standard that is second to none.  It’s the only way we can feel good about what we do and back it with an exceptional warranty.

If we can’t fix it, we won’t and if there is better option for our customer, we’ll offer it to them.

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Why Does That Cell Phone Repair Cost So Much?

April 3rd, 2012

Our customers are always shocked by some of the prices we charge for repairs.  With most parts readily available online and many very low priced, why do we charge so much?  It comes down to a few key points.

Parts – much of what you may find sold through various sites may actually be aftermarket parts.  We only use original parts from the manufacturer of your phone.  In fact, we have a relationship with a number of manufacturers allowing us to purchase directly from them.  The quality of the part can affect the overall functionality of your phone AND low quality parts have a higher failure rate.

In addition to part quality, many manufacturers have designed their parts to be installed as part of an assembly.  Most of the touch screens on models from Samsung, HTC and Apple (as well as few others) are sealed to the LCD assembly requiring both to be replaced.  While some can be separated, found as individual parts for sale and replaceable as single parts, the repair quality is compromised (fit, finish, premature failure) or additional damage is likely during the repair.

Labor – With today’s phones being designed with a greater eye on aesthetics, manufactures are getting creative in handset design.  Spaces are smaller leaving less tolerance for mistakes and create more complicated assembly.  It simply takes more time to perform many of the repairs we see then it did a few years ago.

While we may charge more for the work we do, we are an experienced facility that only uses original parts and backs our work with great warranty.  In the end you have a choice – go cheap and risk issues having a potentially unqualified shop work on your $600 smartphone or trust us to repair it correctly.

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Given The Pace of Technology Advances, Is It a Good Time to Buy That Next Device?

March 29th, 2012

After reading Zach Epstein’s recent article posted at BGR, Now is the worst time ever to buy an Android phone we thought we’d add a few thoughts of our own on the subject.

Without a doubt, we have reached a point in wireless technology where advances are coming at a record pace.  Increases in processor speed and technology, network capabilities and advances in LCD / touch screen design are occurring in very short periods of time.   It’s at a point that we are seeing the next hardware (or software) upgrade announced prior to the launch of the latest models featuring ‘old’ technology.  We reached a similar point with respect to personal computers in the mid 1990s.  But to say this is not a good time to buy – we have to disagree.

If you get right to it, technology is ALWAYS advancing.  Bigger and better is always just on the horizon.  With most smartphones requiring 2 year contracts, ANY time is technically a bad time to buy.  Even if the pace of advances drops off considerably, as a consumer you’re still likely to be stuck with outdated tech before you’re eligible to upgrade (unless you are willing to shell out big bucks) regardless of how fast or slow technology advances.

Think of it from this perspective.  If advances come at a slower pace, when you ARE eligible for that upgrade, you’ll either have to put off purchasing that discounted phone or settle for technology that could be 6 months to a year out-of-date.   With the pace we’re seeing now, you can be assured of getting the best, most advanced device for your money rather than waiting or settling.

As for those that recently purchased what WAS the best just a few months or weeks ago, keep this in mind: most of the advances we see are significant in terms of their absolute specs but from the real world user experience most of these improvements may not truly be discernible or necessary.  The iPad is a great example of his phenomena.  The latest incarnation features a significant upgrade to the display over the iPad 2.  For the average user, while the display is better, it will probably not affect their usage or even be noticeable.  The same applies to processor speeds.  The HTC Thunderbolt we’re using has a 1G processor.  While not as faster as newer 1.2 and dual core processors (or quad cores hitting the market now) it is certainly fast enough for our needs.  We’re really not sure, given  how we use our device, if there would be a significant or noticeable advantage from a faster processor.  For that matter, we still use our device on the older 3g network rather than the faster LTE technology.  It’s generally fast enough for what we do and reduces battery drain.  (Heck, our computers are all several years old!)

There is also a welcome side effect of the increased pace of technology advances we’re seeing.  As newer devices hit the shelves at your favorite store, those older out-dated smartphones and tablets are dropping in price.  That opens up the market to buyers who either could not afford to upgrade or who simply could not justify the cost of upgrading.  And those of us who don’t need the latest and greatest, for whom the current tech is more than adequate – it’s like a big technology sale!  (Consider that Apple is now selling the iPad 2 for $399, a full $100 below the latest version!)

For us, the only ones who really lose as the pace of technology advances are those individuals that just have to have the newest tech.  For those few, keeping up is very likely to be impossible or very costly!

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#TechTip: Buying a Used Cell Phone? Make Sure it Can Be Activated!

March 27th, 2012

If you are buying a used cell phone from sites like eBay or Craigslist, make sure you find out in writing if the cell phone’s serial number is clean and able to be activated.  If you’ll be meeting the person to make the purchase, try to meet at the service provider’s location so you can be sure the phone can be activated BEFORE handing over your cash!

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Is That Cell Phone Repair Shop Qualified to Fix Your Phone?

March 20th, 2012

If your cell phone needs to be repaired, especially if that repair is for a charger port or other board level component replacement (headset jacks, vibe motors, etc) make sure the shop you choose to to use for the repair has access to the correct parts and the experience and correct tools to perform the repair properly.

It’s simply amazing how many butchered repairs we see like the one in this video. Given how small and densely populated the PCBs of today’s smartphones are combined with the use of lead-free solder, the typical soldering iron can no longer be used for many of the repairs. The high re-flow rate of lead-free solder and the tight spaces generally require the use of bottom pre-heaters and hot air stations to remove the defective part without damaging the pads on the PCB as well as creating a strong bond between the replaced component and the board.

Like everything else, it takes plenty of practice to perfect this type of repair. With cell phone repair shops on almost every block these days, far too few shops possess this skill set. Make sure you find a shop with technicians that have been professionally trained or have the years of on-the-job training necessary to properly perform the repair in question.

At Blue Ridge Wireless we have more than a decade of repair experience, a well outfitted shop with the correct tools for the job and access to parts either new or sourced from an extensive collection of stocked PCBs from every manufacturer. You can be assured that we have the skill set and tools necessary to return your phone back to factory original condition.

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#Oldtech – Nokia 6235

March 14th, 2012

Way Back Wednesday #Oldtech:  Gotta love this old school #Nokia! Not only is this an active phone used daily by a client, we actually still had an original replacement battery and car charger available for him! He loves the phone and has no need to replace it!

One of the things about being in business for close to 14 years (& in the wireless industry for more than 16), we can still provide repair and product support for many older phones (though not in every case!).
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#Tech Tip: Be Careful When Purchasing ‘New’ Cell Phones…

March 7th, 2012

Tuesday #Techtip:  We are constantly amazed at what some companies will sell as new cell phones or the repairs that some cell phone shops try to pass off as quality work. Check out the rigged repair for an HTC Evo 4G charger port in this video. We have seen quite a few in the past couple of weeks. Not only will these repairs fail (it’s not if but when), it makes the phone completely unsafe to use. If you are buying a new phone at a stellar price, there may be a reason. If you are looking to get your phone repaired, find a shop with the knowledge, experience, and training to do it right. We have more than a decade of experience and manufacturer training.

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Cell Phones: Help or Danger – A 7th Grade Research Paper

March 2nd, 2012

This post is from the research paper my oldest son turned in for a class assignment:

Your cell phone might not be as safe as you think.  Cell phones are one of the leading causes of traffic accidents.  There have been studies that show that cell phones may cause brain cancer.  No matter where you look, people are always on their phones.  People are becoming dependent on their phones for every day life.  With so many people using cell phones, they have become a distraction and a danger to yourself and others.  Although some people think that cell phones are safe to use, they are actually quite dangerous.  Be careful how much you use your phone.  They pose a health risk and are a distraction to drivers of all ages.  Cell phones can even take away the ability to properly use the English language and the ability to communicate in a civilized way.

        Cell phones are a major distraction to drivers of all ages.  It is estimated that about 25% of all police reported accidents have to do with driver distractions, most of which have to do with cell phones.  “We’ve been talking on the phone for 80 years.  We’ve been driving 100 years.  It is only recently that we have tried combining the two.”  (Hanes, Stephanie.  “Texting While Driving:  The New Drunk Driving.”)  The results have been catastrophic.  An estimated 6% of all divers are on the phone at any given time.  Some critics and researchers like to call this ‘the new drunk driving.’  Some people think that a hands-free device, such as a headset, is a safe alternative.  But researchers have proven that any activity, while in the car, including listening to the radio or talking to a passenger, can be a major distraction.  Because of this, most driving safety advocates advice that you use a cell phone only when you are out of the car or when your engine is turned off. 

            Many people believe that cell phones may cause cancer.  Although there is no hard core evidence that cell phones do cause cancer, it is proven that they do emit radio waves.  Even a wireless Bluetooth emits weak radio waves.  The part of the phone that emits these waves is called a “radio transmitter.”  In theory, children have more of a risk to be exposed to radiation than adults do.  They will most likely spend more years on a cell phone than adults will.  Plus, a child’s nervous system is still forming, making them more vulnerable to cancer.  “A common tip for those who want to reduce their exposure to cell phone radiation is to use a headset.”   (Svensson, Peter.  “Cell Phone Cancer Warning Falls Lightly on U.S. Ears.”)  Everyone is talking about how dangerous cell phones are, but the one question still remains:  Do cell phones cause cancer?

            Cell phones take away the ability to use the English language.  Although texting is a great way to reduce the risk of radiation, it takes away the ability to spell correctly.  For example, kids are putting the letter, “U,” instead of spelling out the word, “you.”  Kids are also losing the ability to communicate in a civilized way.  Kids are spending so much time on their cell phones; they don’t know how to carry on a ‘face to face’ conversation.  Cell phones are a distraction in class as well.  Some schools have already decided to take action and ban cell phones, while others are standing by.  Furthermore, cell phones are messing with kid’s education, and should be banned from campuses between school hours. 

            Although cell phones are a danger to yourself and others, they have made the lives of millions of people easier.  Cell phones have made it possible to do so many thinks, such as send emails on the go, and talk to friends from long distances.  Parents can also put a GPS on a phone so they know where their child is at all times.  And if you are traveling, you can use a translator application on your phone.  They even have applications to help find restaurants, give directions, and locate hotels.  Cell phones are not always bad things.  They can be a great help, too. 

            A cell phone can be a dangerous tool, depending on how you use it.  Not only do cell phones cause distractions to drivers, but they pose a health risk, too.  Cell phones can even take away the ability to use the English language, and the ability to communicate ‘face to face.’  However, cell phones have made the lives of many people easier.  We have done some pretty stupid things with cell phones in recent years, like texting while driving, but we can fix these problems with a little bit of common sense.  So please, be cautious and look for the amount of radio waves your cell phone emits.  Keep your cell phone off while driving, and keep your eyes on the road.  And remember; be careful how you use your phone, because they can be a dangerous tool if used too much.

 

  • Cell phones emit weak radio waves, which, under the conventional understanding of physics, can’t wreak the same sort of cellular changes that sunlight and radioactivity can. A common tip offered to those who want to reduce their exposure to cellphone radiation is to use a headset. Even wireless Bluetooth headsets reduce radiation exposure. Though they emit radio signals of their own, they’re much weaker than cellphone signals. Cellphones differ in how much radiation they emit. Proposals in a few states would force cellphone stores to display these radiation ratings.

Svensson, Peter. “Cellphone Cancer Warning Falls Lightly on US Ears.” Lincoln Courier. 05 Jun 2011: n.p. SIRS Discoverer. Web. 14 Jan 2012.

  • The average American teenager owns three to four electronic gadgets–such as a phone, an iPod, a computer, or a gaming system. But many experts see all this technology as a dangerous distraction for young people like you.  Plus, all this texting and posting and poking and Web-surfing may be changing more than your daily life. It could also be changing your brain. Technology overload can also affect the brain’s ability to store information.

“Is Technology Messing With Your Brain?.” Scholastic Scope. 10 Jan 2011: 20+. SIRS Discoverer. Web. 14 Jan 2012

  •  ”There are always going to be distractions,” says David Teater, senior director of transportation strategic initiatives at the National Safety Council, whose 12-year-old son was killed in a crash caused by a driver on a cellphone. “But the advent of mobile electronic communication devices has really changed the game because they’ve become so phenomenally prolific in such a short period of time. We’ve been talking on the phone for 80 years. We’ve been driving 100 years. It’s only recently that we’ve tried to combine the two.” Similarly, a National Highway Traffic Safety Administration study, in which data collectors observed drivers, estimated that 6 percent of drivers at any time are on the phone. For 98 percent of the population, regardless of age, the likelihood of a crash while on a cellphone increases fourfold; the reaction to simulated traffic lights, pedestrians, and vehicles is comparable to that of someone legally intoxicated. This may well change. Swayed in part by a number of highly publicized texting-while-driving deaths, 18 states and the District of Columbia have passed laws banning texting while driving; nine additional states prohibit teenagers from texting behind the wheel. This summer, Sen. Charles Schumer of New York introduced legislation that would withhold 25 percent of federal highway funding to states that don’t institute some sort of texting ban. And last month, President Obama signed an executive order banning federal employees from sending texts in government cars. To those who don’t text regularly, these dangers might seem obvious. But for many teens, and a growing number of adults, texting is a central way of communicating – a virtual conversation that doesn’t stop in the car. Even with the growing restrictions, 73 percent of teens admit to texting while driving, according to a Students Against Destructive Decisions (SADD) study.

Hanes, Stephanie. “Texting While Driving: The New Drunk Driving.” Christian Science Monitor. 05 Nov 2009: n.p. SIRS Discoverer. Web. 14 Jan 2012.

  •  Research shows that driving while using a cell phone can pose a serious cognitive distraction and degrade driver performance. The data are insufficient to quantify crashes caused by cell phone use specifically, but NHTSA estimates that driver distraction from all sources contributes to 25 percent of all police-reported traffic crashes. Any activity a driver engages while driving has the potential to distract the driver from the primary task of driving. Some research findings comparing cell phone use to passenger conversations while driving show each to be equally risky, while others show cell phone use to be more risky. A significant difference between the two is the fact that a passenger can monitor the driving situation along with the driver and pause for, or alert the driver to, potential hazards, whereas a person on the other end of the phone line is unaware of the roadway situation.

“Cell Phones and Driving: Frequently Asked Questions (sidebar).” Issues & Controversies On File: n. pag. Issues & Controversies. Facts On File News Services, 21 Dec. 2007. Web. 15 Jan. 2012. <http://www.2facts.com/article/ib120702>

  • In recent years, it has been well-documented that cell phone use while driving is a dangerous activity; over the years, it has been the cause of many deaths and injuries in the U.S. and other countries. While some people believe that using “hands-free” wireless headsets is a safe alternative, studies show that engaging in any form of cell phone conversation while driving heightens the risk of traffic accidents. In general, driving-safety advocates recommend that cell phone users place or receive calls only when they are outside of their vehicle, or when their engine is turned off.

“Suggested Guidelines for Using a Cellular Telephone Responsibly (sidebar).” Issues & Controversies On File: n. pag. Issues & Controversies. Facts On File News Services, 7 July 2006. Web. 15 Jan. 2012. <http://www.2facts.com/article/ib110364>.

By: Adam Nissenbaum

 

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Tuesday #TechTip – Is your SD card affecting your smartphone’s performance?

February 28th, 2012

We have been seeing a number of recently where customers are complaining about their #Android phones lagging, slowing down or simply freezing (a new study backs this up).  We have also seen an increase in issues regarding cameras including poor picture quality and images not being saved.  In most cases, the root cause is NOT the device, the OS or an app.  It’s the micro SD card. With so many brands, classes and classes, they can have areal impact on the performance and functionality of your device.  We have even seen a bad SD card prevent a phone from powering on!

Our best recommendation if you are having any of these problems is to replace the SD card and test it BEFORE anything is stored to it.  You might be surprised by the results!

As a second note, before moving an SD card from one device to another, make sure you back it up.  We have seen numerous cases where the card would no longer be read in the original device or worse, would reformat when moved completely erasing it!

Keep in mind that SD cards come in a wide range of flavors – different sizes, brands, classes (read/write speeds)….  Make sure you are using the correct one!

Need to know what card to get?  ASK US!

www.blueridgewireless.com or www.facebook.com/blueridgewireless

 

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