Cell Phone Diagnostic & Repair Services
Our goal is to provide the highest quality cell phone repairs possible. We only use the highest quality replacement parts available. The vast majority of these parts are OEM and are purchased directly from the manufacturers. When OEM is not available, aftermarket replacement components will be used ONLY if they meet our strict quality standards. Experience has shown that the use of low grade aftermarket parts like those used by most repair centers are substandard and will affect the integrity of your repair.
The most unique aspect of our repair process is 'diagnostics'. Unlike most repair centers, we take the time to properly diagnose your issue prior to any repair. While most repairs are straight forward and can be diagnosed and repaired by anyone with some aptitude, much of what goes wrong is not that simple. A significant number of repairs are seemingly unrelated to the issue reported. Most LCD problems are NOT related to a defective LCD. Many audio issues are not caused by bad speakers or microphones, but rather the LCD assembly or charger ports. The reason - many unrelated components are actually part of circuit path of the issue at hand. With 9+ year's experience, we have the knowledge and experience to diagnose and replace the correct part without trial and error or guesswork. This allows us to properly repair your cell phone the first time and back up that repair with a 90 day warranty. In fact, if our repair fails, we will pay to pick it up for re-work AND pay to ship it back when completed.
Cell phone repair services offered include:
- Cosmetic repair - housings, lenses, etc including complete refurbishment
- Modular component replacement (non solder parts)
- LCD and digitizer / touch screen replacement
- Simple soldering - re-flow of open solder joints, replacement of small components
- User interface PCB replacement (where possible)
- Complex SMT re-work / re-flow - board level surface & thru-hole mounted components including:
- Charger ports
- Vibe motors
- Microphones
- SIM block & SD card readers
- Capacitors, resistors, filters and other board components
- Software recovery and upgrades - Motorola, RIM / Blackberry, Sony Ericsson (US), HTC (US)
- Recovery of lost user lock and security codes
- GSM cell phone unlocking
- CDMA cell phone flashing
- PIM (Personal information management) recovery and back up - contact data, SMS, pictures, etc
Our services are available to individuals and business, wholesalers, retailers, third party warranty & insurance providers and rural service providers. We welcome contract and piece work from other cell phone repair centers. For our larger clients we have created a custom online database designed to allow for an accurate record of what is being (and has been) sent to our facility for greater inventory control and accountability.
Repair Process
Our repair process is designed to be as painless as possible. We realize that your cell phone is important to you and we strive to repair it as inexpensively as possible and return it promptly. Since all work is done at our facility and we stock a large inventory of replacement parts, most repairs are completed and ready to return within one to two business days. When this is not possible, we will contact you with an updated time frame.
While most clients will use our cell phone repair estimate request form or provide detailed notes of the issue they are experiencing when sending their phone, a technician will perform a complete triage inspection to verify the issue and diagnose its cause. This also enables us to catch any additional issues that were either unknown to the client or not reported. This process ensures that we return your phone in complete working order.
If a repair estimate was provided and the repair can be completed within the scope of that quote, we will repair your cell phone once the initial inspection is completed. In instances where no estimate had been provided or the repair will be more expensive, or we simply are unsure of your issue, we will contact you prior to performing any repair.
Upon completion of the repair, your phone will be fully tested to ensure the repair was completed properly and to verify that all other functions are working as designed. Upon completion of testing, an invoice will be sent via Paypal. Once payment is received, your handset will be return shipped using UPS ground services at our expense. If you choose not to have your cell phone repaired or we have determined that it cannot be repaired, we will return it at our expense.
Pricing
All repairs are subject to a $10 bench fee. This fee MUST accompany all phones shipped to us before any work will be performed. Due to range of issues we see and that there is no way to offer a fair estimate without knowing the specifics about your particular phone and the issue you are having, simply posting a list of prices would be a disservice. We are more than happy to provide a personalized cell phone repair estimate if needed.
We only accept Cashier's Checks, money orders or Paypal payments (for debit/credit card transactions). We do NOT accept personal checks.
Send us your phone
Send the submission form, your $10 payment (money order or Paypal ONLY), & phone to us at:
Cell Phone Repair Center2330 N Tucson Blvd.
Suite 130
Tucson, AZ 85716
We recommend shipping your phone to us in a secure and traceable manner. We cannot be responsible for phones we do not receive. Do not include accessories with your phone (SIM cards, SD cards, cases, batteries, chargers, etc) unless requested. We will not be held responsible for missing items.
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